FAQ
Before contacting our customer support, please read the FAQs - most of them have already been answered. Questions are broken down according to what parents ask us most often before buying and if they are already using Nanny.
The Nanny breathing monitor is a certified medical device. This means that it meets very strict requirements and it is also used in maternity hospitals.
Nanny is made in the Czech Republic by JABLOTRON, which is well-known for its top-quality alarms. We use state-of-the-art technologies in the manufacture of breathing monitors and carefully test each unit.
The sensor pad, with its dimensions of 305 × 500 × 15 millimeters, is the largest on the market. Thanks to this, you only need one pad for the cot and don’t have to connect more. If the baby often sleeps in another place, you can buy an extra pad.
The breathing monitor has very low power consumption, so it is not usually necessary to change batteries during use.
Yes, every time the device is switched on, it performs a load test of the battery. All three lights flash and the breathing monitor beeps. Thanks to this you know that everything is all right. If the batteries are starting to fade, the device will warn you in advance by flashing the red light. If there is a danger the battery will go flat, the device will not start at all. You therefore don’t have to worry that the monitor will switch off spontaneously while the baby is sleeping.
Nanny is a certified medical device. Its production and sale are governed by Act No. 268 on medical devices, which is based on European Council Directive 93/42 EEC.
Medical devices are overseen by the Czech Ministry of Health and the State Institute for Drug Control, with whom the breathing monitor is registered. Every year, experts check whether Nanny still meets the criteria for medical devices in an independent audit.
There are many breathing monitors available on the market that are not medical devices. Their main drawback is that they only declare the breath monitoring function as supplementary and do not need to comply with such strict rules as Nanny for testing and distribution.
Only use the breathing monitor when the pram is not in motion and no one is touching it. For example, if the baby is sleeping in the pram in the corridor, everything is fine.
Only use the breathing monitor in quiet places where the wind does not blow. If the pram stood on a balcony, for example, the sensitive sensor could capture the slight vibrations caused by the wind and the device would not detect that the baby had stopped breathing.
Therefore, it is always important to test the breathing monitor. Turn it on in the cot, but do not put the baby in. If Nanny triggers an alarm after twenty seconds, you can be sure there is no source of interfering vibrations anywhere nearby.
The height of the mattress should not be more than twelve centimeters. If it was too thick, the sensor pad might not be able to capture the baby’s movements well. We also do not recommend using mattresses made of hard material such as foam polystyrene, etc. These materials capture vibrations that spread through the air and can confuse the monitor.
The key information you will need when choosing a mattress and bedding for your baby can be found in our blog article.
If the sensor pad is more than two years old, don’t buy it. After this time, the sensor may lose its sensitivity due to wear or misuse, and the pad should not be used any longer. The pad cannot be calibrated.
Caution should also be exercised when buying Nanny even if less than two years old. You never know how the original owners treated the product. If it fell to the ground, for example, the sensor could be damaged.
Nevertheless, if you have an older Nanny, you can continue to use the monitoring unit, but buy a new pad for it. When everything is connected, insert new batteries. If the unit beeps and all the lights flash, it is OK and you can use it.
Each baby needs his/her own sensor pad and a monitoring unit in a separate cot. If the twins slept together on one pad only, one could stop breathing, but the monitor would think it was all right because it would feel the breath of the other child.
The warranty period is two years. If anything goes wrong during this time, we will repair or replace Nanny free of charge. Sensor pads more than 2 years old can no longer be serviced because the sensor loses its sensitivity. If you wish to continue using the monitor, we recommend buying a new pad.
- Install Nanny in the cot according to the instruction manual.
- Insert the batteries, which are part of the package in the monitoring unit.
- Switch on the breathing monitor.
- Each time it is turned on, the unit conducts an automatic functionality test - all lights will flash briefly and the monitor beeps.
- Ideally, test the sensor pad with the baby. Place the baby in the cot and see how the green light flashes. This signals that everything is OK.
- Leave the breathing monitor switched on and take the baby out. Don’t touch the cot, the device could sense your movements and your breath.
- The light will continue to flash green for a little while, until movements subside.
- After approximately twenty seconds, the red light will come on and the alarm will be triggered.
- Turn off the breathing monitor with the switch.
The sensor pad has a lifespan of two years, after which it loses its sensitivity and should no longer be used. Simply buy a new pad for your next baby and connect it to the original control unit. If it beeps and all the indicators flash, everything is fine and you can still keep using Nanny.
No special maintenance is required except for replacing the batteries. From time to time, check to make sure there is no moisture between the pad and the mattress. We recommend airing the mattress occasionally or rotating it in the cot. You can rotate the mattress so that the part where your baby usually has its head is at the foot of the cot. Or try turning the mattress upside down to the base.
If the sensor pad becomes dirty, clean it with a slightly moistened cloth or the antibacterial wipe that is included in the package. Do not wash the pad under the shower or use aggressive detergents.
We guarantee full functionality for two years. After this, the sensor's service life expires and its sensitivity is reduced. We don’t recommend using the pad further.
The mattress is probably not lying flat on the sensor pad. Because of this, the sensor did not register any movement and assessed that the baby was not breathing. For more details and tips on how to prevent this situation, see the False Alarm entry in the dictionary of terms.
The breathing monitor senses breathing movements and if no movement is detected within ten seconds, an alert will appear. The device cannot tell if you have removed the baby from the cot or if the baby is not breathing. It reacts the same way either way.
Newborns and the smallest babies do not have very developed mobility and are often put in their crib in a swaddle or nest. To increase the quality of motion transfer, we recommend placing the pad directly on the mattress under the sheet.
You may also experience this phenomenon when you have moved the pad. You will find a happy baby in the crib after the orange light flashes and the soft beep sounds 1-3 times. The monitor has probably reacted to the irregularity of breathing. There was no breathing for ten seconds, however, subsequently the breathing came, which Nanny again noticed, and therefore there was no alarm. A healthy newborn will take 40-60 breaths per minute. As the baby grows, the breathing slows down and the regularity settles down.
The monitor probably registered other vibrations. These vibrations can have a number of causes:
- floating floors or parquet can transmit movements caused by walking around the cot. Simply place pieces of carpet, for example, under the legs of the cot to dampen these vibrations.
- If there is an open window near the cot and the wind is blowing strongly outside, the sensitive sensor can register these vibrations. Close the window to eliminate these disruptions.
- The cot rests against a refrigerator or other source of vibration. In this case, move the cot to a quieter place.
The baby was probably pulling on the cable that was not properly attached to the cot and damaged it. The problem could be in the sensor pad. If it fell to the ground, the sensor could be damaged. Please contact us via contact form, a trained technician will be able to tell you the possible causes.
heck that you have not used rechargeable batteries. They have a lower voltage, and Nanny therefore thinks they are flat. Only use classic alkaline batteries in the breathing monitor.
Please contact us via contact form. Often this is not a defect, but incorrect installation, and so on. The operator will go through everything with you over the phone and most cases will be resolved. If it turns out to be a technical defect, please take the product (monitor and pad) to your retailer, who will send it to our service department. We will fix the device as quickly as possible and send it back to you.
Take it to the recycling centre or drop it in a red container for recycling small electrical waste. You can also dispose of your unneeded monitoring unit in the same way. See all the places you can find red containers.
However, if the night vision babyphone camera is activated at the same time while the BM-03 is being used at night, the Day/Night mode function may be affected. The infrared illumination of the camera is an invisible light source to the human eye, but the optical sensor in the control unit detects it as ambient light.
The source of infrared radiation should therefore be shielded if possible, or ideally switched off completely overnight (but always taking into account the intended use of the device).